Terms of
Service

The Services are provided by Settio Partners AB (“Settio”, “we”, “us”), a Swedish limited company:

• Organisation number: 559587-0303
• Address: [ADD: street address and postcode of the registered office], Västerås, Sweden
• VAT number: [ADD: VAT number (momsregistreringsnummer), or remove this line if not registered]
• Email: [email protected]

By creating an account, signing an order form, or using the Services, you agree to these Terms. Our Privacy Policy explains how we handle personal data, and our Data Processing Agreement applies where we process personal data on a business customer’s behalf. If you accept on behalf of an organisation, you confirm that you may bind it.

• Business customers. The Settio platform and its paid plans are for companies, agencies and other organisations (“Customers”), not for consumers. Only a business can buy a plan.
• Employees invited to the portal. If your employer or its agency invites you to the employee portal, you use it free of charge as part of their Service. Your employer decides what is collected about you; see the privacy notice in the portal.
• Individuals. The free tools on our website and the free personal account are for anyone, including consumers. They cost nothing, and we don’t sell anything to consumers through them.

• You are responsible for keeping your sign-in details secure and for the activity under your account.
• Tell us promptly about any unauthorised access at [email protected].
• Customers are responsible for the conduct of their authorised users (administrators, members, viewers and the clients and employees they invite).

4.1 What you pay for

• Immigration and relocation agencies pay per case they open (a new permit, an extension or a change), once, in the month the case is opened, and a monthly fee per monitored permit holder. Family members never count, and an extension on a case already in Settio isn’t a new case. Cases opened in client workspaces the agency runs count towards the agency’s plan.
• Companies pay for the people on a permit (or in an application) in their workspace.
• Every plan includes unlimited users. Current prices, free allowances and what each plan includes are on our pricing page. Fees are exclusive of VAT and other applicable taxes. An order form we sign together takes precedence.

4.2 Trial and free use

New workspaces get a 30-day trial with every feature. After it, the free allowance on the pricing page stays free without a card. Above it, creating new cases, imports and invitations pause until you choose a plan; everything you already have stays available and exportable, and the employee portal and reminders keep working.

4.3 Choosing a plan and invoicing

You choose a plan in Settings, Plan & billing. We confirm by email and invoice monthly: the plan’s fixed fee for the coming month, and extra cases and monitored holders for the month just ended. Payment terms are stated on the invoice. Where card payment is offered, the same fees are charged to the card instead.

4.4 Changes, cancellation and late payment

• Plans run month to month. You can change or cancel at any time; a cancellation takes effect at the end of the month already invoiced, without refunds for part-months.
• We give at least 30 days’ notice by email before a price increase applies to you.
• If an invoice is more than 14 days overdue, we may pause creating new work until it’s paid. We don’t delete data for late payment.

You agree not to:

• use the Services in breach of applicable law (including employment, immigration and data protection law);
• upload data you have no right to share, or any malicious code;
• try to access another customer’s data, reverse engineer the Services, or interfere with their integrity, security or performance;
• use the Services to make fully automated decisions with legal or similarly significant effects on people without human review;
• scrape or systematically extract data beyond the export features we provide.

6.1 Ownership and roles

Between the parties, the Customer (or the employer it acts for) owns the data it puts into the platform (“Customer Data”). The Customer is the controller of that data and Settio is its processor under the Data Processing Agreement, which forms part of these Terms. You grant us a limited licence to host, copy, transmit, display and process Customer Data only as needed to provide the Services.

6.2 Aggregated insights

We may produce aggregated data that identifies no person and no customer, to operate, secure and improve the Services. We never disclose customer-identifiable figures without consent.

6.3 Feedback

If you give us feedback or suggestions, we may use them without obligation, while keeping your confidential information confidential.

We keep all rights in the Services, including software, design, content and trademarks. No rights are granted other than the right to use the Services as described in these Terms.

• Settio’s articles, country guides, free tools, plans, steps, dates, thresholds, reminders and AI suggestions are general information based on official sources (such as the pages of the migration and tax authorities and the law), with the date the facts were checked where we show one.
• They are not legal, tax or immigration advice for you or anyone else, and using Settio doesn’t create a lawyer-client relationship or any other advisory relationship. Settio is a software company, not a law firm.
• Rules change and every case has its own facts. Check with the authority that decides, or with a qualified adviser, before you act.
• The authorities decide every application. We don’t promise that an application will be granted, or decided by a certain date.
• Business customers, and the advisers acting for them, remain responsible for their applications, filings and employment decisions.

More on our Information, not legal advice page.

Some features use AI (reading documents and letters, finding trips in a file, answering from our help guides). AI output can be wrong or incomplete; it is marked as AI and must be checked before anyone relies on it for legal, immigration, employment or tax decisions. See our AI & Responsible Use policy.

We provide the Services with reasonable skill and care and keep the information in them up to date with reasonable care. For business customers, to the extent the law allows, the Services are otherwise provided as they are, without other warranties, including fitness for a particular purpose.

For consumers, nothing in these Terms limits the rights you have under mandatory consumer law.

11.1 Business customers

Neither party is liable for indirect or consequential loss, such as lost profit, revenue or goodwill. Each party’s total liability under these Terms is limited to the fees the Customer paid (or owed) for the Services in the 12 months before the event that caused the claim. For a workspace on a free allowance, that limit is SEK 10,000.

11.2 Consumers (free tools and free personal account)

The free tools and the free personal account give general information without charge. We are responsible for loss we cause by not taking reasonable care. We are not responsible for loss that comes from acting on general information without checking it with the authority or an adviser as Settio advises, from an authority’s own decision, or from events outside our reasonable control. Your rights under mandatory consumer law are not affected.

11.3 What is never limited

Nothing in these Terms limits liability for harm caused intentionally or through gross negligence, for personal injury, under the GDPR towards the people whose data is processed, or anything else that the law doesn’t allow to be limited.

These Terms apply for as long as you use the Services. Either party may terminate for material breach not remedied within 30 days of written notice. We may suspend access to protect the Services or other customers, with notice where reasonably possible. On termination, we return or delete Customer Data under the DPA. You can delete a free personal account at any time in its settings; everything in it is deleted.

• Complaints. Write to [email protected]. We answer within 14 days.
• Governing law. Swedish law applies. If you are a consumer living in another EU or EEA country, you keep the protection of the mandatory rules of the country you live in.
• Business customers. Disputes are settled by Swedish courts, with Stockholm District Court (Stockholms tingsrätt) as the first instance.
• Consumers. If we can’t agree, you can take the dispute to the National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN, Box 174, 101 23 Stockholm, arn.se), and we will take part. You can also go to the courts of the country where you live.

We may update these Terms as the Services change. We tell business customers and account holders by email or in the app at least 30 days before a change that affects them takes effect. If you don’t accept it, you can stop using the Services and close your account before then.

• Force majeure: neither party is liable for delay or failure caused by events beyond its reasonable control.
• Assignment: a Customer may not assign these Terms without our consent, except to an affiliate or successor in a merger or sale of assets.
• Entire agreement: these Terms, the DPA and any order form together form the agreement for the Services.
• Severability: if a provision can’t be enforced, the rest stays in effect.
• Notices: to us at [email protected]; to you at the email on your account.